Patient engagement and experience

Patient engagement and experience is about putting patients at the heart of hospital services. We believe that people have a right to be actively involved in decisions that affect their lives and well being. This trust listens to and involves patients, carers and the public in all aspects of hospital activity. View our Patient Experience Strategy 2017-2020 here.

Patients, carers and members of the public have the opportunity to get involved in decisions about your healthcare and influence the services you use. This includes:

  • Involving individuals in their care.
  • Involving patients, carers and the public in the planning and
    development of services.
  • Health matters: This is a series of free evening lectures, aimed at improving public knowledge on hot health topics. The lectures are held at Macclesfield District General Hospital from 7.00 - 8.00pm usually on the first Tuesday of the month.
  • National surveys: The Care Quality Commission oversees a national programme of surveys across all health trusts. Results are received for each individual trust and trusts are then benchmarked against each other. View the results of these surveys on the Care Quality Commission’s website.
  • Local surveys: East Cheshire NHS Trust runs a full programme of local surveys.
  • Patient information: East Cheshire NHS Trust is committed to producing patient health information of a high standard. Find out more here about patient information and interpretation and translation
  • Public consultations: The trust’s aim is to engage with the local community on an ongoing basis. However, formal consultation on service change is necessary at times.
  • Get involved: The trust seeks to involve people in local and national public consultations, however, there is also an ongoing programme of engagement with the local community, where the trust works with patients and the public to develop its strategies and policies. For more information, call 01625 663981 or email ecn-tr.patientexperience@nhs.net 

The links on the right have information about all the public activities
involved at the trust which include the following:

More information

For more information or any queries please contact the Patient Experience Department:

Tel: 01625 661560
Freephone: 0800 195 4194
Email: catherine.allbright@nhs.net
Patient Experience Department
Macclesfield District General Hospital
Victoria Road
Macclesfield
Cheshire
SK10 3BL

 

Name Title  Number 
Catherine Allbright Patient Experience Officer 01625 661560
Lyn Bailey Patient Experience and Engagement Manager  01625 663981
     

Tell us your story

Log on to Patient opinion, NHS Choices or email lynbailey@nhs.net and share your opinion about hospital services.

Internal Links

External Links