Surveys

National patient survey

The Care Quality Commission carries out national patient surveys which can be downloaded from the Care Quality Commission website.

Local patient surveys

Patients are at the centre of our services at East Cheshire NHS Trust.  We regularly seek the views of our patients and carers to find out what we are doing well, and more importantly where we can improve.  Your feedback is vital to ensure that our services are meeting your needs and expectations.

We ask patients and visitors who have received a survey from East Cheshire NHS Trust to please fill it in and send it back to us.  Your feedback will help us improve the care we offer for future patients.

Local survey programme

During 2018/19 we have a wide programme of patient feedback exercises planned across all areas of the trust in both community and acute settings.  We use a variety of methods to obtain patient feedback such as paper questionnaires, online and telephone surveys, focus groups, and real time using tablets.

The Trust also undertakes quarterly patient experience surveys on wards, outpatient areas and in the community which cover key areas such as cleanliness, communication, involvement, dignity and respect, and the quality of care.

We are committed to improving the experience of our patients, and your views of the care and services provided will help us to do this.

Summaries of some of the surveys completed recently can be downloaded below or from the right hand menu downloads tab.

Q3 Inpatient Experience Report

Q3 Community Nursing Report

Q3 Outpatient Report - Radiology

Q2 Outpatient Report - Medical Specialities

Q1 Outpatient Report - ETU

Children's Ward Oct 2018

Primary Care Streaming Oct 2018

ED Streaming Oct 2018

Outpatient Therapies Sept 2018

Pulmonary Rehab Sept 2018

Fracture Clinic Sept 2018

Colposcopy Aug 2018 

Macmillan July 2018

Audiology June 2018

Paediatric Therapies June 2018

Post Menopausal Bleed Clinic April 2018

Sexual Health (East) April 2018

 

You Said, We Did

Following any patient experience work there is a requirement for the service area to complete an action plan. Put simply this is a plan of any changes that are going to be made to improve the service offered to patients. This allows us to demonstrate the 'You Said, We Did' element of our patient experience work. Some examples of service changes based on patient feedback can be viewed by following the link below:

Service improvements 2017

More information

Tel: 01625 661560
Email: catherine.allbright@nhs.net
Patient Experience Department
Macclesfield District General Hospital
Victoria Road
Macclesfield
Cheshire
SK10 3BL