Friends and Family Test

Patients will now be able to have their say about the care and treatment they receive in hospital like never before, following the launch of the Friends and Family Test.

Patients admitted to East Cheshire NHS Trust's hospitals will be encouraged to answer a single, simple question to gauge how well their expectations are being met. The question is 'how likely is it that you would recommend this service to a friend or family?' using an 'extremely likely' to 'not at all likely' scale.

The question is quick and easy, is used in other industries, and will enable hospitals to compare themselves and learn from the best. Hospitals will be required to achieve a 15% response rate. Responses will be made publicly available, alongside other measures of clinical quality, and will be useful to patients in making choices about their care.

A pilot started in January 2013, and the scheme is now live across the trust. Patients can respond online or by completing a paper copy. Each ward will have its own coded copies and post boxes will be placed at locations throughout the hospital.

It is very important that all patients have the opportunity to complete the survey on leaving the department, or to complete and return it when they get home.

For further information please contact:Carol Seddon, Associate Director, at carol.seddon@nhs.net

 

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