Customer Care Team

The Customer Care Team is situated in the main entrance of Macclesfield District General Hospital. They provide a visible point of contact for patients, their relatives and carers to make comments, compliments, complaints or seek information, advice or assistance regarding healthcare services.

Our services

The Customer Care service at East Cheshire NHS Trust incorporates:

• Patient Advice and Liaison Service (PALS) 
• Concerns and complaints
• Voluntary services

Although as a hospital we try very hard to give you the very best service, unfortunately we may not always get it right and occasionally misunderstandings do occur.  If this happens we would like to know.

Patient experience reports

A core function of Customer Care is to act as a catalyst for change and improvement by providing the trust with information and feedback on problems arising and gaps in services.

The Customer Care Team are committed to ensuring service users and carers are involved in the development of services.
 
Reports from the Customer Care Team are included in the patient experience report which is presented to the trust board on a quarterly basis. 
 
Patient experience report Jan 2010
 
Patient experience report July 2009
 
Patient experience report November 2009

How to contact us

The Customer Care Team are available from 8.00am - 5.00pm Monday to Friday.

Telephone: 01625 661449 or 01625 661111
Freephone: 0800 161 3997
Email:ecn-tr.CustomerCareService@nhs.net