Our Services

General Office

The General Office Team offers support to the relatives and friends of people who have died in hospital. We wish to offer our sincere sympathy to you, your family and friends in your bereavement.

Bereavement is a time of grief and sorrow – this is a natural and normal part of your loss. It is also unfortunately a period during which a number of matters must be dealt with. All of this can prove bewildering and stressful and we hope this information will help and assist you during this difficult time.
 
It may be possible to view your relative before they leave the ward. However, after this we would encourage you to wait until they are at the funeral directors. We can arrange a viewing at the hospital in certain circumstances.
 
The General Office staff can give you help and information and can arrange for you to see the doctor who was looking after your relative to help answer any questions you may have.

What to do after a death

The Department of Work and Pensions leaflet D49 'What to do after a death' gives comprehensive advice and details about the formalities involved. The leaflet can be picked up from the General Office (located by the main entrance of Macclesfield District General Hospital), or from your local Department of Work and Pensions.

What happens to the deceased?

The body of the person who has died will be taken to the hospital mortuary, until it is released to the appointed funeral director.

Personal belongings

If you are in the hospital when your relative or friend dies, the nursing staff will return all belongings to you before you leave the hospital, or if you prefer, you can arrange another time for a family member or next of kin to collect them from the General Office. This includes any valuables that have been taken into safekeeping.

What happens next?

You need to contact the General Office on 01625 661107 after 10.00am the following morning.
 
Contact a funeral director – you can do this immediately. You do not need to wait for the medical certificate to be issued.
 
The General Office staff will arrange an appointment for you to come in and collect the certificate from them when it is ready. They will try to arrange your appointment at a convenient time and usually on the next working day. If you are worried, you are welcome to telephone them on 01625 661107.

Our service

The General Office at East Cheshire NHS Trust is open between 9.00am and 4.30pm Monday to Friday. You can leave a message on the answer phone out of hours and they will get back to you as soon as they are available.
 
The General Office staff will:

  • Ask you whether the deceased is to be buried or cremated so that the relevant paperwork can be organised. 
  • Provide you with a medical certificate of cause of death. 
  • Advise you on how to register the death. 
  • Return any valuables and personal belongings left at the hospital. 
  • Offer to put you in contact with counsellors, chaplains or other support groups. 
  • Advise you what to do next. 
  • Advise you on the possible arrangements for viewing your relative. 
  • Give you the opportunity to ask any questions you may have and to have any items of property returned to you if it has not already been done. 

Death certificate

In most cases, the hospital will give you a medical certificate stating the cause of death. We will endeavour to get this done within 48 hours, although this may take a little longer after weekends and bank holidays.

Hospital post mortem examination

Sometimes, the hospital doctor who has written the medical certificate may ask for your permission to carry out a post mortem examination. This can help doctors to understand the reason why the person died and it may help in the treatment of other patients in the future.
 
You will be under no pressure to agree to a hospital post mortem if you do not wish one to be carried out. The doctor will explain what is involved in the examination and will ask you to sign a consent form.

The coroner

There are certain circumstances when the doctor has to refer the death to the coroner before they are able to write the certificate. This may cause a delay in issuing the certificate. The coroner may have to arrange a coroner's post mortem examination. You will be told that this is happening, but you do not have the right to withhold your consent to the examination in this case. The Bereavement Officer will arrange for a Coroner's Officer to telephone you at home to discuss this process in more detail.
 
If the post mortem shows that death was due to natural causes, the Coroner will issue a notification to the registrar, known as the pink form (form 100B) which gives the cause of death so that the death can be registered.
 
If the body is to be cremated, the coroner will give your chosen funeral director a certificate for cremation.

If there is to be an inquest, an interim certificate of fact of death can be issued by the coroner. The coroner will give you further information if this decision is made.

Registering the death

Once you have the medical certificate of cause of death you will have to register the death at the registrar's office. The death must be registered within five working days at the registrar’s office for the area in which the death occurred.

You will need to make a prior appointment before you go to the Registrar's Office but please do not make an appointment until the Bereavement Office has informed you that the certificate is ready for collection from them.
 
If you are unable to get to the Registrar’s Office in this area, you can go to a registrar in your home town in England or Wales but they will not register the death. The details will be passed on to the registrar for the area in which your relative died and the certificate will be sent to you by post a few days later. This may cause delays in arranging the funeral.

How to contact us

If you have any questions, queries or would like more information please contact us on 01625 661107 or visit the General Office, located in the Main Reception Entrance of Macclesfield District General Hospital 

Victoria Road
Macclesfield
Cheshire
SK10 3BL

You can also contact the General Office for advice and information on the following;

  • Registering a death
  • Arranging a funeral
  • Help and support

For any other queries you can also call into the Customer Care Office situated behind the main reception at Macclesfield District General Hospital  from Monday - Friday 8.00am - 5.00pm or call 

Telephone: 01625 661449  or  01625 661111
Textphone: 01625 663723
Freephone: 0800 161 3997
 
Email: ecn-tr.CustomerCareService@nhs.net  

Raising concerns or making a complaint will not affect your care or treatment at East Cheshire NHS Trust. East Cheshire NHS Trust would like to assure you that patients will not be discriminated against as a result of raising any concerns or complaints.

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