Our Services

 Outpatient Department

East Cheshire NHS Trust holds outpatient clinics at Macclesfield District General Hospital including Orthopaedic outpatient clinics, Congleton War Memorial Hospital and Knutsford District Community Hospital. We also run out-patient clinics at a number of satellite locations such as Handforth, Wilmslow, Leek, Poynton and Waters Green Medical Centre in Macclesfield. The orthopaedic outpatients department hosts a combination of fracture and general clinics with appropriately skilled staff.

The Outpatient Department is led by Vicky Bond, Outpatient Services Manager.

Sister Elaine Preston is the senior nurse responsible for the outpatient clinics.

Our departmental objectives

 

Our departmental objectives

Our philosophy within the Outpatient Department is to treat everyone with dignity and respect. Patients are to be given the appropriate information, treatment and support.

We aim to provide a welcoming and safe environment to all our patients and on arrival at the department; patients will be greeted by our experienced nursing and reception staff.

We frequently audit our service in order to continually enhance our patients’ experience.

On arrival at the Outpatient Department

On entering the main hospital entrance there are volunteers who can direct you anywhere within the hospital. Our volunteers are able to provide a wheelchair service should this be required. There is a WRVS shop and café area for light refreshments, magazines and newspapers.

If you have an outpatient appointment, please report to the outpatient reception desk. Please give your appointment letter to a member of the reception team so that your arrival can be recorded.

You will be asked to confirm your personal details, eg your name, address, date of birth, next of kin and your general practitioner. This information is extremely important in ensuring your patient records are kept up to date and will remain confidential.

We offer a coaster system to patients who wish to leave the department for refreshments should there be a delay in clinic. You will be recalled back to the department as soon as the doctor/nurse is ready to see you. Please ask our reception staff for further information.

After your appointment, you will be given a form to give to our reception staff. This will give us the information that we need to provide you with a follow up appointment if necessary.

Who will I see?

We work with a wide variety of staff within outpatients including Consultants and their medical teams, specialist nurses, dental nurses, qualified nurses, health care workers, dieticians and various clerical support staff.

 We also support medical and nursing students as well as students from local schools and colleges who are considering a career within the National Health Service.

Opening Times 

The Outpatient Department is open from 8.30am until 5.00pm, Monday to Friday. However, extra clinics are often scheduled in the evening and at the weekend.

How to contact us

If you have any queries please do not hesitate to contact us and a member of our outpatient staff will be available to help you.

Booking centre: 01625 663333

Free answerphone service: 0800 137962 (where you can leave a message)

Email: ecn-tr.OutpatientAppointments@nhs.net

 

Internal Links