Privacy, dignity and respect

What do we mean?

East Cheshire NHS Trust is committed to ensuring that patients are treated in clean and pleasant hospital surroundings and that the staff will do all that they can to protect people’s privacy and dignity. Treating people as individuals, whatever their differences or values, and ensuring that their particular needs are met, is central to the trust’s philosophy of ensuring the very highest levels of privacy, dignity and respect. 

Privacy, dignity and respect

The trust has developed a patient information leaflet on privacy and dignity for patients, carers and visitors. View the privacy and dignity leaflet.

Same sex accommodation

The Department of Health committed to virtually eliminating mixed accommodation throughout the NHS by March 2010. East Cheshire NHS Trust is committed to providing every patient with same sex accommodation, because it helps to safeguard their privacy and dignity when they are often at their most vulnerable. Find out more about same sex accommodation.

Good practice regarding privacy, dignity and respect

Here are some examples of initiatives that have been put in place to improve services for patients, relatives and carers:

  • Protected meal times
  • Red trays for those patients who are assessed as at risk and need extra help and support with eating their meals.
  • Red mugs for those patients at risk of dehydration.
  • Cutlery with better grips
  • Memory mats for patients detailing what their specific dietary needs are.
  • Communications boxes on the wards and departments to aid people who have sight, hearing or communication problems.
  • Interpretation and translation policy in place to ensure that patients and carers whose first language is not English get the same level of service as others.
  • Communication books on wards and departments including pictures and sign language.
  • Universal accessible signs across the trust for toilets and bathrooms. 
  • Privacy curtains in toilets and bathrooms and some examination rooms.
  • Flashing vibrating coasters in place in our outpatient areas, the Cancer Resource Centre and Endoscopy and Treatment Unit to allow people to leave the area if there is a delay and to alert patients with sensory impairment that their appointment is due.
  • Privacy clips on curtains
  • Side tying gowns
  • Larger size wheelchairs available

 

The Dignity Challenge

This challenge describes values and actions that high quality services take to respect people’s dignity.

Find out more about the dignity challenge

Learning disabilities

The trust has undertaken a great deal of work in relation to improving the patient experience of one of our most vulnerable groups of patients. 

View our Learning disabilities webpage

 

Follow this link to see the Trust’s webpage on autism and the work in the trust to improve access to services for people with autism.

How do we measure progress?

The trust has a variety of ways of measuring how we are doing in relation to these areas. As well as regular surveys of patients’ views through our local survey programme, the trust participates in the national patient survey programme. The trust publicises information on performance on ‘knowing how we are doing’ boards at the entrance to each ward.
 
View the Care Quality Commission national patient survey site:  

Progress is reported via the Quality Forum. This group reports to the Safety, Quality and Standards Committee of the Trust Board.

Internal Links