The Trust

Adult Audiology

East Cheshire Adult Audiology Services

Here at East Cheshire NHS Audiology Department we provide audiological assessment and hearing aid fitting and verification to the local community and surrounding areas. We also provide a range of aftercare/maintenance appointments for our service users.

We have over 100 years combined experience within audiology in our team, alongside specialists in tinnitus therapy, additional and complex needs and assistive devices.

A patient centred approach is at the forefront of our service and we aim to deliver a service that reflects this. Waiting times are currently in line with national guidance (correct as of January 2020), we adhere to the 16 day referral to assessment target, 20 day assessment to treatment target and 10 week treatment to follow up target.

We are driven to help our patients maintain an active, inclusive, healthy lifestyle; and being able to hear adequately is key to their success in doing this.

We offer high quality digital hearing aids, fitted to the latest recommendations from BSA and NICE, and accessible aftercare for any concerns or queries.

Many of our patients have been coming to us for a number of years and their repeat use of our service reflects the hard work and dedication of our team.


Feedback

“On time, caring, very clear and informative audiologist checked me out and I left with lots of new information and hearing aids that make a big difference already.”

“The audiologist was extremely patient and helpful.”

“Lovely member of staff who took time to answer my questions.”

“Staff and facilities 1st class and could not think of any improvement to the service”

“Quickly got an appointment and excellent service”

“The lady took her time to explain everything to me. I didnt feel rushed . She was professional and caring . Thank you.”

(above quotes are from friends and family reports)

Appointments

We offer appointments from 8:30am until 5:30pm weekdays, alongside Saturday appointments (subject to availability). We also work across a range of sites, making our service more accessible to our users. All of our sites are wheelchair accessible.

  • Macclesfield Health Hub, Sunderland Street
  • Macclesfield District General Hospital, Victoria Road
  • Waters Green Medical Centre, Sunderland Street
  • Congleton War Memorial Hospital
  • Knutsford Community Hospital
  • Poynton Clinic, at the rear of Priorslegh Medical Centre
  • Wilmslow Clinic
  • Handforth Clinic

For a referral please speak to your GP. If you are an existing service user, you can complete a self-referral, contact our reception team for more information 01625 661716.

We are able to offer domiciliary visits to those who are unable to attend the clinic. We require written notice from your GP to request the home visit service.


Aftercare appointments

We recommend that you maintain the hearing aid regularly, replacing the tubing approximately every 6 months depending upon wear to the aid. To arrange this call the booking line on 01625 663333 and request an appointment with a technician. This is a 15 minute appointment to replace the tubing and address any queries you may have. If the technician is unable to deal with your request they can arrange an appointment with an Audiologist to discuss any concerns further.

We also offer same day appointments, Tuesday to Friday, with one of our assistants for replacement of tubes and domes, or minor repairs. Please call 01625 661716 to book. (Please note that these are of limited availability daily.)


Battery Collection

Batteries can be collected from the following clinics using your battery collection card issued by the Audiology Department. If you require a replacement battery card please contact us on 01625 661716. Please contact your local clinic for opening times for battery collection, as times vary.

  • Macclesfield Health Hub, Sunderland Street
  • Macclesfield District General Hospital, Victoria Road
  • Waters Green Medical Centre, Sunderland Street
  • Congleton War Memorial Hospital
  • Poynton Clinic, at the rear of Priorslegh Medical Centre
  • Knutsford Community Hospital
  • Wilmslow Clinic


Additional services

Tinnitus
We have dedicated tinnitus specialists, with a wealth of experience, available to provide rehabilitation and support to help those with tinnitus.

Additional/Complex needs
We operate an additional/ complex needs clinic to make our service accessible to those who may otherwise struggle to be assessed. This is led by an experienced member of staff, and may involve support staff in order to give the best chance of gaining reliable hearing results.

Assistive listening devices
We are currently developing our provision of assistive listening devices, working alongside Phonak to ensure we can offer the best support and technology to patients. At present staff are able to discuss the availability of assistive devices and sign post patients to appropriate places to purchase these items. They can then return to clinic to have these activated.

Other services
As a department we are able to offer a volunteer service coordinated by our own staff to support our service users. We also have links with the Deafness Support Network (DSN) based in Macclesfield, and can sign post service users to lip-reading classes in the local area.


Useful Links

Downloadable copy of patient info booklet?

https://www.nhs.uk/conditions/hearing-loss/treatment/

https://www.nhs.uk/conditions/hearing-loss/

https://www.nhs.uk/live-well/healthy-body/top-10-tips-to-help-protect-your-hearing/

Deafness support network www.dsnonline.co.uk

Action on hearing loss www.actiononhearingloss.org.uk

The Ear Foundation www.earfoundation.org.uk

Connevans www.connevans.co.uk

 

 

Internal Links