The Trust

Concerns and Complaints

Coronavirus (COVID-19) update - March 2020 

Due to the coronavirus (COVID-19) outbreak, East Cheshire NHS Trust has paused the investigation of new and existing complaints. This enables clinical staff to focus on front line patient care. It also enables our Customer Care Team to provide vital support.

We will continue to review and acknowledge all new complaints and will act upon any concerns about patient safety or safeguarding. However, we will not investigate the complaint or respond until further notice. You can contact us by telephone on 01625 661449 or by email at: ecn-tr.customercareservice@nhs.net.

We will resume our complaints service as soon as possible. In the meantime, thank you for your patience and understanding.

The Parliamentary Health Service Ombudsman (PHSO) has also advised that it is pausing its work involving health complaints until further notice. You can find more information about this decision and answers to a number of key questions on the PHSO website.

Help in complaining

If you feel you need any further information or assistance in making a complaint, please contact Independent Complaints Advocacy Service (ICAS).

Telephone:  0808 802 3000

Independent Complaints Advocacy Service

 

Internal Links