Patient health information

 Information is an important part of the patient journey and a key element in the overall quality of the patient experience. Quality information improves our communication with patients and their carers, improving the care we deliver to them. We produce good quality, up to date leaflets for patients and carers that are easy to understand and explain the risks and benefits of any procedure or surgery so that the patient can make an informed choice.

 The trust has held the Certificate for the Information Standard since May 2011 which demonstrates that the patient information we produce is clear, accurate, impartial, balanced, evidence based, accessible and up to date.

 The Patient Information Policy, which is available in the Downloads section on the right hand side of this page, describes in more detail how we produce our patient information in accordance with the Information Standard requirements.

 We recognise that other organisations provide respected and useful information. On the Patient Leaflet page we include links to information provided by NHS Choices and EIDO. Both these organisations are Information Standard accredited.

 We aim to provide information appropriate to your needs. If you, or someone you care for, requires additional help with information or communication, please let the staff involved know. For large print, audio, Braille version or translation of any patient information leaflet please contact the Communication Team on 01625 661184.

If you care for someone with learning disabilities, we can provide a 'patient passport' to accompany the patient throughout their hospital stay with information about the patient to help staff understand their needs better. We can also provide leaflets in easy-read versions for people with learning disabilities.


When a doctor, nurse or therapist asks you to agree to any form of examination, treatment or care, you have a choice. Information is key to this process and we aim to provide sufficient relevant and good quality information to enable you to make up your mind. You are always free to say no, or to ask for more information before you decide.  

Readers' Panel

The Readers' Panel is a group of people who regularly review some of the patient information leaflets produced by East Cheshire NHS Trust. We also have a Young Readers Panel who review children's leaflets. They are public volunteers and look at various things such as:

  • how easy the leaflet is to read and understand;
  • clear print; and
  • could more information be included to make it better?


Please note about The Information Standard.
East Cheshire NHS Trust shall hold responsibility for the accuracy of the information they publish and neither the scheme operator nor the scheme owner shall have any responsibility whatsoever for costs losses or direct or indirect damages or costs arising from inaccuracy of information or omissions in information published on the website on behalf of East Cheshire NHS Trust. The following user-generated information is excluded from the scope of certification: weblogs, forums and personal experience pages.

Useful policies

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