Customer Care Helpline
06 April 2020

Customer Care Helpline

Patients, their friends and relatives can call our helpline with questions about the hospital’s services during the COVID 19 (coronavirus) outbreak. 

Helpline: 01625 661449

Email: ecn-tr.customercareservice@nhs.net  

The helpline is open from 8.00am to 5.00pm Monday to Friday. Messages can be left on our answer machine outside of these times. We may experience a high volume of calls regarding this and would ask that you allow us 24 hours to return a call or email.   In view of the current restrictions on visiting the hospital, we can assist in passing messages or contacting patients who are in our care from friends and family.

You can contact the helpline by phone or email with your message, we ask that you please provide the patient’s full name, date of birth and ward (if known).