Updated Visitor Information - 13th July 2022
Essential visiting ONLY on COVID-19 wards
As COVID-19 cases rise in the community we must ensure the safety of our patients, visitors and staff by reducing exposure in the hospital.
Regrettably, we are restricting all visits to those patients on our COVID-19 wards to compassionate and essential visiting only for patients on End-of-Life care. Visiting for patients with Learning Disabilities, Dementia or those requiring additional support should be discussed with the nurse in charge of the ward.
Please ensure that if you are visiting the hospital, you call the ward beforehand to check the current visiting status of that area either directly or on 01625 421000.
If you are able to visit, please ensure you wear a face mask at all times for everyone's safety. Many thanks for your ongoing understanding and cooperation.
To ensure the safety of our patients and staff, face masks should continue to be worn in all clinical areas at East Cheshire NHS Trust. Please note, this includes all hospital corridors and the RVS Shop.
If you do not have your own, face masks will be provided upon entry. Please dispose of masks in the yellow clinical waste bins provided on leaving the premises. Please use the sanitiser to clean your hands before wearing your mask.
If you have symptoms of COVID-19 please do not enter the building. You and your household should isolate at home and follow Public Health England (PHE) guidelines.
To view our updated guidance on patient visiting, please click here.
Care in the community
We provide safe, effective and personal care to our patients. We are a community and acute trust serving a large population and our vision is to ensure our patients receive the best care in the right place.
We have over 2,500 staff who work across our community settings and our three hospital sites.
With the support of NHS England and NHS Improvement we are now offering video consultations to some of our patients. This forms part of our response to the COVID-19 (Coronavirus). The decision to offer this type of appointment will be made by a medical professional depending on your individual care needs.
Video consultations are easy to use and are often more convenient – saving you time and money. NHS Attend Anywhere is a secure web-based platform for patients with pre-arranged video consultation appointments.Click here to find out more
Our aim is to provide as much care out of hospital as possible, designing and improving services that build on work already happening in community and practice settings. Consultant-led outpatient services and therapy services are provided in a range of community settings across our local footprint.
The Care Community staff ensure your voice is heard, which keeps you in control when decisions are made about your health and wellbeing.
Although we try very hard to give you the very best service, unfortunately we may not always get it right and occasionally misunderstandings do occur. If this happens we would like to know.
It is your right to have your complaint investigated and to receive a prompt and full reply from the Chief Executive.
It may help to talk to somebody straight away if you are not happy or think that something is wrong. The quickest way to sort things out is to speak to the person in charge of the ward, clinic or service you are using at the time, or contact the Customer Care Service. They will provide a confidential listening service for patients and carers who wish to comment on any aspect of our serviceCustomer Care
At East Cheshire NHS Trust we are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.Vacancies
We’re creating a new electronic patient record that will bring huge benefits for the communities we serve and our staff.
The innovative Digital Clinical System (DCS) is a major joint project between East Cheshire NHS Trust and Mid Cheshire Hospitals NHS Foundation Trust.Find out more about our DCS